Delete Your Account

Who can request deletion

• Admins / Account Owners — can request deletion of the entire company account and all associated data (worker records, time entries, job data, messages).
• Field Workers (Crew) — can request deletion of their personal account. Note: time entries and payroll records associated with your work may be retained by your employer per legal and regulatory requirements (see below).

How to request deletion

Option 1: Email

Send a request to [email protected] from the phone number or email associated with your account. Include:

• Your name and company (if applicable)
• The phone number registered on your account
• A statement that you wish to delete your account

Option 2: In the app

If available in your version of the app: go to Settings → Delete Account and follow the prompts.

What is deleted

Upon processing your deletion request, we permanently remove:

• Your user profile (name, phone number, role, qualifications)
• Authentication tokens and session data
• Messages you have sent
• GPS location data collected during your clock-in sessions
• Any stored preferences or app settings

What may be retained

Certain records may be retained for legal, regulatory, or legitimate business purposes, consistent with our Terms of Service (§6.5):

• Time entries and payroll records — employers are legally required to retain wage and hour records. These records are anonymized (your name is removed) but the time data is kept for compliance.
• Backup copies — residual copies in encrypted backups are purged within 90 days following the standard backup retention cycle.
• Aggregated analytics — de-identified, aggregated data that cannot identify you may be retained indefinitely.

Timeframe

Deletion requests are processed within 30 days of receipt. You will receive confirmation once your account has been deleted. During this period, your account remains active — you may cancel the request at any time before processing is complete.

Questions

If you have questions about data deletion or your privacy rights, contact us at [email protected] or see our Privacy Policy.