Terms of Service

1. Definitions

"Account" means a Geowork company workspace created by a Customer.

"Admin User" means a Customer user with administrative privileges, including the ability to invite workers, create jobs, manage billing, and export data.

"Authorized User" means any individual invited by a Customer to access the Service, including Admin Users, project managers, and field crew members.

"Customer Data" means all data submitted to, stored in, or processed by the Service by or on behalf of a Customer, including time entries, GPS coordinates, job records, messages, and worker profiles.

"Field Worker" means an Authorized User who accesses the Service primarily through the field crew mobile interface to record time entries, verify location, and communicate with dispatch.

"License Key" means a unique credential issued upon purchase that activates a Customer Account for the licensed subscription period.

"Service" means the Geowork software platform as described above.

"Subscription Plan" means the monthly Crew Boss per-user subscription at $69/month base plus $15/month per Active Crew Member , or the Founding Customer rate ($34/month base plus $8/month per Active Crew Member), locked for the full 24 months as described in Section 4A .

"Active Crew Member" means any Authorized User who clocks in to a job during a given billing month. Only workers who clock in count toward the per-user fee.

2. Account Registration and Eligibility

2.1 Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts to use the Service. The Service is intended for business use by contractors, field service operators, and construction companies. Personal or consumer use is not permitted.

2.2 Account Creation

Customers create an Account by purchasing a Subscription Plan and redeeming a License Key. Field Workers access the Service through an invitation link generated by an Admin User. Accounts are tied to a single company. Multi-company use requires separate Accounts. Founding Customer Program participants receive Account access upon acceptance into the Founding Customer Program under Section 4A.

2.3 Accurate Information

You agree to provide accurate, current, and complete information when creating your Account and to keep that information up to date. Geowork reserves the right to suspend or terminate Accounts that contain false or misleading information.

2.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Field Workers authenticate via phone-based OTP (one-time passcode). Admin Users authenticate via credentials set during Account setup. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your Account.

3. License and Permitted Use

3.1 License Grant

Subject to these Terms and payment of applicable fees, Geowork grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your Subscription period for your internal business operations.

3.2 Authorized Users

Customers may invite an unlimited number of Authorized Users under a single Subscription Plan. Each Authorized User must agree to these Terms prior to using the Service. You are responsible for all actions taken by your Authorized Users.

3.3 Permitted Use

You may use the Service to:

• Create and manage job sites with geofenced boundaries
• Record and verify field worker clock-in and clock-out events via GPS
• Track time entries for payroll and labor compliance purposes
• Communicate between dispatch, supervisors, and field workers
• Generate and export time and attendance reports

3.4 Restrictions

You may not:

• Resell, sublicense, or provide the Service as a bureau service to third parties
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to track individuals without their knowledge in violation of applicable law
• Use the Service to harass, stalk, or discriminate against workers
• Circumvent any security, access control, or billing mechanism
• Use the Service in any manner that violates applicable law

4. Subscription Plans and Billing

4.1 Subscription Plans

Geowork offers the monthly Crew Boss per-user subscription plus a limited Founding Customer Program . The optional Operations module (+$149/month) and the Operations + Payroll plan are billed at standard price for all customers, including Founding Customers:

All features are included at every crew size. There is no annual billing or annual lock-in. You may cancel at any time; cancellation takes effect at the end of the current billing month.

4.2 Payment Processing

All payments are processed by Stripe, Inc. ("Stripe") pursuant to Stripe's terms of service and privacy policy. By providing payment information, you authorize Geowork to charge your payment method through Stripe for all applicable fees.

Geowork does not store your full card number, CVV, or bank account details. Payment data is tokenized and handled entirely by Stripe in accordance with PCI DSS standards.

4.3 Billing Cycle

• Monthly billing: Charged on the same calendar date each month beginning from the date of purchase. If a billing date falls on a day that does not exist in a given month, billing occurs on the last day of that month.

4.4 Automatic Renewal

Subscriptions automatically renew each month unless cancelled at least 24 hours before the next billing date. You may cancel at any time through your Account settings or by contacting [email protected].

4.5 Failed Payments

If a payment fails, Geowork will attempt to retry the charge up to three times over seven days. If payment remains outstanding after three attempts, your Account will be suspended and access to the Service will be disabled until payment is resolved. Customer Data is retained for 30 days following suspension before permanent deletion.

4.6 Price Changes

Geowork may change Subscription pricing upon at least 30 days' written notice to Admin Users. Price changes take effect at the start of your next billing cycle. If you do not agree to a price change, you may cancel before the change takes effect.

4A. Founding Customer Program

4A.1 Program Description

Geowork offers a limited Founding Customer Program ("Founding Program") that provides selected applicants with a discounted introductory rate and an extended rate lock in exchange for participation in product feedback and case study activities. Participation is by application only and acceptance is at Geowork's sole discretion. Geowork reserves the right to limit, modify, or close the Founding Program at any time. Geowork is under no obligation to accept any applicant.

4A.2 Slot Limit

The Founding Program is limited to five (5) Customer slots. Once five slots are filled, Geowork will close enrollment and applicants will be directed to standard pricing.

4A.3 Founding Rate

Founding Customers pay $34/month base + $8/month per Active Crew Member, locked for the full twenty-four (24) months following Account activation. There is no mid-term revert to standard pricing. The optional Operations module (+$149/month) and the Operations + Payroll plan are billed at standard price for Founding Customers — the founding discount applies to Crew Boss only.

4A.4 Rate Lock — 24 Months

Geowork will honor the Founding Crew Boss rate ($34/month base + $8/month per Active Crew Member) for the full twenty-four (24) months from Account activation ("Rate Lock Period"), with no mid-term revert, provided the Customer remains continuously subscribed and in good standing.

4A.5 Rate Lock Conditions

The Rate Lock Period is subject to the following conditions:

• The Customer must remain continuously subscribed without lapse. If the subscription is cancelled or lapses for any reason, the Rate Lock terminates and reactivation is at then-current pricing.
• If the Customer adds Active Crew Members during the Rate Lock period, the additional workers are billed at the locked per-user rate (not the then-current rate). The Rate Lock applies to the per-user rate, not headcount.
• The Rate Lock applies to base and per-user subscription pricing only. It does not apply to add-on services, professional services, or features introduced after the transition date that are subject to separate pricing.

4A.6 Acquisition or Sale of Geowork

In the event Geowork (or Geowork LLC) is acquired by, merges with, or sells substantially all of its assets to a third party, the acquirer agrees to honor the Rate Lock for the remainder of the Rate Lock Period, subject to the conditions in Section 4A.5. This obligation will be included as a condition of any acquisition transaction.

4A.7 After the Rate Lock Period

After the twenty-four (24) month Rate Lock Period from Account activation, the Customer transitions to then-current standard pricing. Geowork will provide at least sixty (60) days' written notice prior to the end of the Rate Lock Period.

4A.8 Founding Customer Obligations

As a condition of participation, Founding Customers agree to:

• Use the Service for active production operations (not a pilot or sandbox deployment that sits unused)
• Participate in a thirty (30) minute feedback call every other week during the first ninety (90) days following Account activation, scheduled at mutually convenient times
• Grant Geowork permission to publish a case study describing the Customer's use of the Service, including operational results, after the first six (6) months. Case study content is subject to Customer review and written approval prior to publication.

4A.9 Failure to Meet Obligations

If a Founding Customer fails to meet the obligations in Section 4A.8 — for example, by ceasing meaningful use of the Service or by declining to participate in feedback calls without good cause — Geowork may, at its discretion and with thirty (30) days' written notice: (a) end the Rate Lock and transition the Customer to standard pricing; or (b) end the Founding Program participation and open the slot to a new applicant. Geowork will work in good faith to resolve issues before exercising these remedies.

4A.10 Termination by Customer

A Founding Customer may end their Founding Program participation at any time by cancelling their subscription. Cancellation terminates the Rate Lock and Geowork is not obligated to reinstate Founding Rate or Rate Lock terms upon reactivation.

4A.11 Applicability of General Terms

Except as specifically modified by this Section 4A, all other provisions of these Terms apply to Founding Customers in full, including but not limited to: Section 6 (Customer Data and Ownership), Section 7 (GPS Tracking and Worker Consent), Section 8 (Audit Trail), Section 10 (Acceptable Use), Section 13 (Warranties and Disclaimers), Section 14 (Limitation of Liability), Section 15 (Indemnification), and Section 19 (Governing Law and Disputes).

5. Refund Policy

5.1 Monthly Plans

Monthly Plans may be cancelled at any time. Cancellation stops future charges. No refunds or credits are issued for the current billing month in which you cancel, as access to the Service continues through the end of the paid period.

5.2 Demo Environment

Geowork provides a full-featured demo environment prior to purchase. No credit card is required to access the demo. We encourage all prospective customers to evaluate the Service before committing to a paid plan.

5.3 Exceptions

Refunds may be considered at Geowork's sole discretion in cases of: (a) documented technical failure that rendered the Service materially inoperable for more than 72 consecutive hours; or (b) billing errors attributable to Geowork. Refund requests must be submitted within 14 days of the relevant event.

6. Customer Data and Ownership

6.1 Customer Ownership

You retain all right, title, and interest in and to your Customer Data. Geowork claims no ownership of your time records, GPS logs, worker profiles, job data, or messages.

6.2 License to Customer Data

You grant Geowork a limited, non-exclusive license to access, process, store, and transmit Customer Data solely as necessary to provide the Service to you and as described in our Privacy Policy.

6.3 Data Accuracy

Geowork stores time entries and GPS coordinates as submitted. Geowork does not independently verify, audit, or certify that Customer Data is accurate or complete for any legal, regulatory, or payroll purpose. You are solely responsible for the accuracy and legality of your time records.

6.4 Data Portability

Upon request, Geowork will provide Customer Data in CSV format within 30 days. Requests should be sent to [email protected].

6.5 Data Deletion

Upon termination of your Subscription, Geowork will retain Customer Data for 30 days to allow for export. After 30 days, Customer Data is permanently deleted from production systems. Residual copies in backup systems are deleted within 90 days following the standard backup retention cycle.

7. GPS Tracking and Worker Consent

7.1 GPS Tracking Scope

Geowork captures worker GPS location only during active clock-in sessions. Location data is not collected when a worker is clocked out, on an approved break marked in the system, or not actively using the Service.

7.2 Customer Responsibility for Consent

You are solely responsible for obtaining all required consents, notices, and authorizations from your field workers prior to using Geowork's GPS tracking features. This includes compliance with applicable state laws (including California Labor Code § 2804 and similar statutes), employment agreements, collective bargaining agreements, and any other applicable legal requirements.

Geowork recommends that Customers:

• Provide written notice to workers that the Service includes GPS-based location tracking during work hours
• Obtain written acknowledgment from workers prior to onboarding them to the Service
• Maintain records of worker consent in accordance with applicable law

7.3 No Tracking Off the Clock

Geowork does not track, store, or transmit worker location data when a worker is not clocked in. This is a technical control enforced at the application layer.

7.4 Geofence Boundaries

Job site geofences are set by Admin Users. Geowork does not establish geofence parameters. The accuracy of geofence enforcement depends on device GPS hardware, network conditions, and physical environment. Geowork does not warrant that geofence detection is accurate to any specific meter radius under all conditions.

8. Audit Trail and Immutable Records

8.1 Append-Only Ledger

Time entries in Geowork are stored in an immutable, append-only ledger. Entries cannot be deleted or modified once submitted. Corrections are handled by creating new entries with a reference to the original, preserving a complete audit chain.

8.2 Audit Hash

Geowork generates a display hash for each verified clock-in event based on the entry ID, timestamp, and job site identifier. This hash is provided for reference only and does not constitute a cryptographic certificate of authenticity for legal proceedings. Geowork makes no warranty that audit hashes satisfy any specific evidentiary standard.

8.3 No Deletion by Users

Field Workers and Admin Users cannot delete time entries. Corrections must be made by creating amendment entries. This design is intentional to maintain the integrity of payroll and attendance records.

9. Third-Party Services

Geowork integrates with or relies upon the following third-party services:

Geowork is not responsible for the availability, accuracy, or performance of third-party services. Your use of third-party services integrated with Geowork may be subject to those providers' own terms and privacy policies.

10. Acceptable Use

10.1 Prohibited Conduct

You agree not to use the Service to:

• Track workers outside of their working hours or without their knowledge
• Discriminate against workers based on protected characteristics
• Falsify or manipulate time entries or GPS records
• Submit false clock-in events or GPS coordinates
• Access another Customer's data or Account
• Conduct any automated scraping, crawling, or data harvesting of the Service
• Transmit malware, viruses, or malicious code
• Engage in any activity that interferes with or disrupts the Service

10.2 Worker Dignity

Geowork's GPS and time verification features are designed to support payroll accuracy and site safety. You agree to use these features in a manner consistent with applicable employment laws and with respect for worker dignity and privacy rights.

11. Intellectual Property

11.1 Geowork IP

The Service, including all software, design, trademarks, documentation, and content created by Geowork, is owned by Geowork LLC and protected by applicable intellectual property laws. These Terms do not grant you any rights in Geowork's intellectual property except the limited license in Section 3.

11.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Geowork a perpetual, royalty-free license to use that feedback for any purpose without obligation to you.

12. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with these Terms and to use such information only in furtherance of the purpose of these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13. Warranties and Disclaimers

13.1 Service Warranty

Geowork represents that the Service will perform materially in accordance with its documentation under normal use and conditions.

13.2 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GEOWORK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Geowork does not warrant that: (a) the Service will be uninterrupted or error-free; (b) GPS data will be accurate to any specific precision under all conditions; (c) time records generated by the Service will satisfy any specific legal, regulatory, or evidentiary requirement; or (d) the Service will meet your specific business requirements.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

14.1 GEOWORK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS, EVEN IF GEOWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 GEOWORK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (a) THE FEES PAID BY YOU TO GEOWORK IN THE THREE MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (b) ONE HUNDRED DOLLARS ($100).

14.3 THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, the limitations above apply to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Geowork, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your failure to obtain required worker consents; (d) your Customer Data; or (e) your violation of any applicable law.

16. Suspension and Termination

16.1 Termination by You

You may cancel your Subscription at any time through Account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing month.

16.2 Termination by Geowork

Geowork may suspend or terminate your Account immediately, with notice, if: (a) you breach these Terms and fail to cure within 10 business days of notice; (b) payment is outstanding after the grace period in Section 4.5; (c) you engage in conduct that Geowork reasonably determines poses a risk to the Service or other users; or (d) required by law or regulatory authority.

16.3 Effect of Termination

Upon termination, your license to use the Service ends immediately. Sections 6 (Customer Data), 8 (Audit Trail), 11 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 19 (Governing Law) survive termination.

17. Privacy

Your use of the Service is also governed by our Privacy Policy, available at geowork.app/privacy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, and protect information about Customers and Authorized Users, including field workers.

18. Changes to Terms

Geowork reserves the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days' notice by email to the Admin User email address on file or by prominent notice within the Service. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to material changes, you may cancel your Subscription before the changes take effect.

19. Governing Law and Disputes

19.1 Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

19.2 Informal Resolution

Before initiating any legal proceeding, you agree to contact us at [email protected] and provide 30 days for us to attempt to resolve the dispute informally.

19.3 Binding Arbitration

If informal resolution fails, all disputes arising from these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in King County, Washington, or remotely by mutual agreement. The arbitrator's decision is final and binding. You waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

19.4 Exception

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction in King County, Washington, to protect intellectual property rights or confidential information pending arbitration.

20. General

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any Order Form or License Key documentation, constitute the entire agreement between you and Geowork with respect to the Service and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

20.3 Waiver

Geowork's failure to enforce any provision of these Terms will not constitute a waiver of its rights.

20.4 Assignment

You may not assign these Terms or your Account without Geowork's prior written consent. Geowork may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets with notice to you.

20.5 Force Majeure

Geowork will not be liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, internet outages, government actions, or third-party service failures.

20.6 Contact

Geowork LLC
Email: [email protected]
Website: geowork.app